How to increase employee motivation
Motivating employees to commit their company and perform their best on the job is one of the main goals of a manager or business owner. Here’s several tips you can try to increase employee motivation.
1. Understand their behaviour
People at the office normally have a tendency to adopt instinctive modes of behaviour that are self-protective rather than open and collaborative. So to increase employee motivation, it is best that you influence behaviour rather than to change personalities. Insisting what you expect from your employees will only worsen the situation.
2. Be sure that people’s lower-level needs are met.
People have various kinds of needs. Examples of lower-level needs are salary, job security, and working conditions. In order to increase employee motivation, you have to meet these basic needs. Consequently, failures with basic needs nearly always explain dissatisfaction among staff. Satisfaction, on the other hand, springs from meeting higher-level needs, such as responsibility progress, and personal growth. When satisfaction is met, chances are employee motivation is at hand.
3. Encourage pride
People need to feel that their contribution is valued and unique. If you are a manager, seek to exploit this pride in others, and be proud of your own ability to handle staff with positive results. This, in turn, will encourage employee motivation among your people.
4. Listen carefully
In many areas of a manager’s job, from meetings and appraisals to telephone calls, listening plays a key role. Listening encourages employee motivation and, therefore, benefits both you and your staff. So make an effort to understand people’s attitudes by careful listening and questioning and by giving them the opportunity to express themselves.
5. Build confidence
Most people suffer from insecurity at some time. The many kinds of anxiety that affect people in organizations can feed such insecurity, and insecurity impedes employee motivation. Your antidote, therefore, is to build confidence by giving recognition, high-level tasks, and full information. In doing so, you only not refurbish employee motivation but boost productivity as well.
How you should handle complaints
If you just start your own small business, you should learn how to handle complaints properly. It is important to remember that if you can give customer satisfaction, they will walk away and tell 5 people about their good experience. But if you fail to meet the customer’s expectations, they are likely tell 11 people about the problem they had with your company. And if you drop the ball with customers but rebound with a quick customer recovery, research shows that the customer will tell up to 17 people about your service recovery.
This mean if there’s a problem and you quickly fix it, your customer will tell more than 3 times as many people as they would if no problem had occurred at all. For this reason having a good way to handle customer complaint is very important for your business. Here’s several tips how you or your employees should respond complaints and problems.
- Resolve problems as quickly as possible.
- Give them something such as coupons, product samples, and other freebies as your apology.
- Only allow the most friendly, most helpful, and diplomatic employees to talk to customers to resolve the problem.
The importance of business location
A good location often makes the difference between success and failure business. For some businesses, success is based on choosing a strong, visible, accessible, and high-traffic location. But not all types of business need special location to gain successful.
Business location is major issue for retail business and restaurants, so if you’re planning one of these types of business, you should choosing your business location carefully. You need determine whether location you choose will make your customers coming to you and how visible you need to be. The location decision also depends on the business size, financial resources, product offerings, competition, and its target market.
Because the importance of location for your business, choosing a location should never be rushed through. If you haven’t found a suitable location, don’t plan to open until you’re sure you’ve got what you want. Keep looking to find location that suit for your business. It may take times and efforts but you will have better business in the future by choosing the right location.