How to increase employee motivation
Motivating employees to commit their company and perform their best on the job is one of the main goals of a manager or business owner. Here’s several tips you can try to increase employee motivation.
1. Understand their behaviour
People at the office normally have a tendency to adopt instinctive modes of behaviour that are self-protective rather than open and collaborative. So to increase employee motivation, it is best that you influence behaviour rather than to change personalities. Insisting what you expect from your employees will only worsen the situation.
2. Be sure that people’s lower-level needs are met.
People have various kinds of needs. Examples of lower-level needs are salary, job security, and working conditions. In order to increase employee motivation, you have to meet these basic needs. Consequently, failures with basic needs nearly always explain dissatisfaction among staff. Satisfaction, on the other hand, springs from meeting higher-level needs, such as responsibility progress, and personal growth. When satisfaction is met, chances are employee motivation is at hand.
3. Encourage pride
People need to feel that their contribution is valued and unique. If you are a manager, seek to exploit this pride in others, and be proud of your own ability to handle staff with positive results. This, in turn, will encourage employee motivation among your people.
4. Listen carefully
In many areas of a manager’s job, from meetings and appraisals to telephone calls, listening plays a key role. Listening encourages employee motivation and, therefore, benefits both you and your staff. So make an effort to understand people’s attitudes by careful listening and questioning and by giving them the opportunity to express themselves.
5. Build confidence
Most people suffer from insecurity at some time. The many kinds of anxiety that affect people in organizations can feed such insecurity, and insecurity impedes employee motivation. Your antidote, therefore, is to build confidence by giving recognition, high-level tasks, and full information. In doing so, you only not refurbish employee motivation but boost productivity as well.
How you should handle complaints
If you just start your own small business, you should learn how to handle complaints properly. It is important to remember that if you can give customer satisfaction, they will walk away and tell 5 people about their good experience. But if you fail to meet the customer’s expectations, they are likely tell 11 people about the problem they had with your company. And if you drop the ball with customers but rebound with a quick customer recovery, research shows that the customer will tell up to 17 people about your service recovery.
This mean if there’s a problem and you quickly fix it, your customer will tell more than 3 times as many people as they would if no problem had occurred at all. For this reason having a good way to handle customer complaint is very important for your business. Here’s several tips how you or your employees should respond complaints and problems.
- Resolve problems as quickly as possible.
- Give them something such as coupons, product samples, and other freebies as your apology.
- Only allow the most friendly, most helpful, and diplomatic employees to talk to customers to resolve the problem.
5 Tips to Have Successful Small Business
Many people out there have a dream owning their own business. If you just start your own business you should understand that owning and maintaining a very successful business can have its challenges but if you know what you are doing, everything can really work out great for you. Here are some tips which will help you to have very successful business:
Set Your Goals
Setting your goals is the foundation for success. So you should know exactly where you are heading when you start your own business. Determine what will the business ‘look’ like in the future? How will you know when your business is a success? Whenever you get up each morning, do you know what actions you must take to get you on the road to success?
Take Action
The difference between success and failure is down to the actions you take. The failures in life are the people who know what they have to do but never do it. The successful small business owners are people who take action on their ideas. If you have all knowledge to have successful business but not take action, then you will get nothing.
Seek Feedback
Seeking feedback from other people is really important to make sure you have a great business. For this reason there is a stating that feedback is the breakfast of champions. During the beginning of your business you must frequently look for comments, opinions, and advices about all aspects of your business. Speak to family, friends, customers, suppliers, and anyone who can provide you with a fresh perspective.
Be Focused
Let no one distract you from achievement of your goals. At the start of every day get yourself into the frame of mind that you will only do tasks which will get you closer to your goal – nothing else matters.
Take Risks
You will never achieve anything if you’re not prepared to jump off the cliff a few times! We’re not talking about risks which will put the business in jeopardy; just risks which are planned and thought out, yet at the same time test the edge!