Chad's Blog

Always Make Your Customers Happy

Sun, 11 Dec 2011 11:20:49 +0000

Happy customers are the best form of promotion for your business. Word of mouth can do more to enhance long term sales for your company than an expensive marketing campaign which may only help in the short term. But we all also know that an unhappy customer is more likely to blab or tweet about how awful you or your staff has treated them. It used to be said that happy customers tell three people about their good experiences and unhappy customers tell ten about their bad ones

To improve your customer service you can ask your customers for feedback regarding your business customer service and how it could be improved. In fact, hand out surveys and find out what your customers like and dislike about your business. So always remember that any businesses will spend a huge sum of money to attract new customers. But it is much cheaper to keep your current customers happy with your business.

Tips for hiring your first employee

Tue, 06 Dec 2011 14:10:18 +0000

When asked to name one of the most complicated part of owning and running a small business, most business owners consistently rank selecting and hiring employees at or near the top. For this reason, if you are starting your business and decide you need to hire an employee, make sure you’re prepared. The first thing you need to do before hiring your first employee is determine certain requirements of the position, in terms of duties, education, training, and experience. The clearer you are about these requirements, the easier it will be for you to find the right person for the position.

After you know what you are looking for, start writing the ad. Use the job specification and description to write an ad that will attract candidates to your company. To eliminates wasting time on interviews with people who do not meet your needs, you should write an ad that will lure qualified candidates and discourage others.

It is also important for you to learn all you can about employment discrimination laws that may affect your business. Both federal and state laws protect applicants for employment from being discriminated against or harassed in any manner during the pre-hire and interviewing process. When hiring employees, you cannot discriminate on the basis of race, religion, sex, age, marital status, pregnancy, or national origin.

Obtaining a Merchant Card Account

Sun, 04 Dec 2011 02:04:39 +0000

As a business operator, you need to determine the fastest, most convenient, and most cost-effective ways you can be paid for your products/services. If you run a retail business or offer professional services, you probably want to be able to accept credit card payments. It seems like a good idea because 80% or more of all purchases are paid for via credit card. The good news about accepting credit cards is you get your money fast.

If you consider accepting credit card payments, the process simply involves finding a bank that will accept you as a merchant card customer. If you are home based business, you may have a tougher time being approved for a merchant account, but if you provide financial statements and tax returns showing you are a solid business, you will most likely find some bank willing to help you set up a merchant credit card account. It’s important to shop around for the best deal when trying acquire a merchant account, because fees vary dramatically. Oftentimes the best deal can be found at your own bank because they will often waive or reduce some of the fees for their own commercial customers.